Shipping policy

Shipping Policy

At 224 Digital, we are committed to ensuring a smooth and reliable shipping experience for all our customers. Here's everything you need to know about our shipping process:

Order Processing and Shipment:

• Orders placed before 11 AM (GMT) on business days will be processed and shipped on the same day, subject to product availability.
• While we aim for prompt dispatch, please allow 1-2 business days for order processing during busy periods due to the custom nature of the products.

Shipping Methods:

• We collaborate with trusted courier services to ensure secure and efficient delivery of your orders.
• We offer standard shipping for all orders, along with the option for expedited next-day delivery for a nominal extra charge.

Shipping Charges:

• Our standard shipping charges are calculated based on the weight and destination of the package. The precise shipping fee will be displayed during checkout.
  

Shipping Rates

1. Standard Shipping - 3 to 4 days delivery - Evri - £FREE
2. Royal Mail Tracked 24 - £3.50
3. DPD Next Working Day - 1 day delivery - £7.49
4. Royal Mail Special Delivery - Next working day before 1pm - £9.99

Estimated Delivery Times:

• Order are shipped Monday to Friday.
• Standard shipping within the UK usually takes 3-4 business days, depending on the delivery location.
  

Order Tracking:

• After your order is dispatched, you will receive a confirmation email containing tracking details. This enables you to monitor your delivery's progress.

Shipping Challenges and Delays:

• While we make every effort to adhere to delivery schedules, external factors like adverse weather or unforeseen circumstances may occasionally lead to delays.
• In the event of a substantial delay, our dedicated customer service team will keep you informed and address the situation promptly.

International Shipping:

• Currently, we exclusively offer shipping within the UK. We are actively working towards expanding our services to international destinations.

Address Accuracy:

• Ensuring the accuracy and completeness of shipping details during checkout is essential. We cannot be held responsible for delays or undelivered orders due to inaccurate or incomplete addresses.

Missing or Damaged Items:

• Should your order arrive with missing or damaged items, please reach out to our customer service team within 48 hours of receiving the package. We will investigate and provide an appropriate solution.

Returns and Refunds:

• For comprehensive information on returns and refunds, please consult our Return and Refund Policy.

Contact Us:

• Should you have any queries or concerns regarding our shipping policy, please feel free to get in touch with our customer service team at hello@224digital.co.uk.

224 Digital is dedicated to offering you an effortless and efficient shipping experience. Thank you for choosing us for your digital solutions.